A couple of weeks ago I mentioned that some companies were doing a better job than others taking care of their customers. I received this letter from Dan Sullivan, the CEO of Collette Vacations. Collette is a family company. Dan Sullivan is the CEO and his daughter Jaclyn Leibl-Cote is the President. They have been one of the companies I’d give an A+ rating to for their helpfulness with cancellations right now. I thought I would share:
Dear Guests & Travel Professionals, Collette Family & Friends,
It seems as if in a blink of an eye, everything changed. And in a way, it has. For so many of us our everyday is far from ordinary as we stay at home and do our part to help the world heal.
Right now, we all are keeping a greater physical distance, but emotionally, we’re coming closer together. We’re seeing it manifest in so many ways – from video chats with friends to daily check-in texts, nightly dinners with our families to sharing similar struggles online with others all around the world.
There is no denying we will emerge from this personally changed. But one thing we’ve learned in our 102-year history – the love for travel never fades.
The desire to set out and connect with new cultures, taste new foods, and experience a slice of life unlike your own is rooted deep within us all. Travel isn’t just a thing we do. It’s a feeling – a part of life that fills us with joy, engages our curiosity, and broadens our perspectives. It is everlasting.
While the two of us stay in our respective homes doing our part to keep our communities safe, we talk about how travel will be back again – better than it’s ever been. The thing that will change is our perception of it.
Having all shared this same situation, we hope to find a more empathetic and more engaged world, creating more profound connections in every aspect of our life.
Once again, we will pick out our favorite clothes and tuck them neatly in our suitcase. Soon enough we will eagerly sit on the tarmac, ready to jet off to a new destination. We will step foot in new places and feel the energy of a new adventure. Travel will be back.
Being in business for 102 years, we’ve seen many trying times like these. We use learnings from the past to apply them to today. We make sure our guests and employees are safe. We support our travel professionals and their unique challenges. We take care of our families and check in on our loved ones. We talk about past adventures and future hopes.
In whatever shape or form it may take, we can promise Collette will be here for YOU – now and always.
We encourage you to recall the special moments you’ve had while traveling and talk about future plans. Share these stories with friends, family, and the countless communities of travelers online. Let’s look fondly on our past with a hopeful eye toward the future.
Take care of yourself. Take care of your family. And when the time is right, we’ll be ready to experience the joy of travel to reconnect us all.
Dan Sullivan, Jr., CEO
Jaclyn Leibl-Cote, President
Please stay safe and healthy. We will travel again when this is over.
August 15-23 Canadian Rockies We’ll fly into Vancouver and after enjoying the sights of Vancouver and Victoria, we’ll head up to Kamloops and then to Jasper National Park. We’ll see the Athabascan Glacier from a specially designed snow machine. We’ll visit the spectacular Lake Louise and then on to Banff. Stunningly beautiful scenery. A few seats remain.
September 12-23, 2020 Discovering Poland We’ll visit Warsaw, Gdansk, Torun, Wroclaw, and Krakow. Deposit now! Check out the itinerary at https://gateway.gocollette.com/link/902378
October 6-14 Autumn Colours Join us as we fly into Boston and weaver our way through the Freedom Trail with stops in Lexington and Concord. We’ll travel through the towns of Pittsfield, Quechee and Woodstock on our way to the White Mountains where we’ll stop in Conway and up to bar Harbor and Acadia National Park. On our way back to Boston we’ll stop at historic Portsmouth as we work our way down the coast. Enroll now!
NEW October 31-November 9, 2020 Sunny Portugal This is an amazing tour at offseason pricing. $2999 per person double occupancy includes air from Detroit. Visit Lisbon Cascais, Obidos, Sintra. Enjoy the stunning coast of the Algarve and enjoy Lagos where Moorish and Renaissance influences meet towering cliffs. Explore Faro, the gateway to the Ria Formosa lagoon landscape, and much more. I only have 20 seats for this tour. https://gateway.gocollette.com/link/1011623
NEW November 14- November 22, 2020 Spotlight on the French Riviera Enjoy this wonderful tour while staying in the same hotel. You will be based in the beautiful city of Nice but will have an opportunity to explore a different area each day. You’ll explore Nice but also Grasse, St. Tropez, Monaco, Monte Carlo Casino, Cannes, Antibes and St. Paul deVence among other areas. You will be home before Thanksgiving! Again, this trip is $2999 per person double occupancy including air out of Detroit. Again, limited amount of seats. https://gateway.gocollette.com/link/1011478
January 24- February 8, 2021 Panama Canal Cruise This is a full transit 15 day cruise from Ft. Lauderdale to San Francisco. We will visit Cartagena, Columbia; Panama Canal Full Transit; Fuerte Amador (Panama City); Puntarenas, Costa Rica; San Juan Del Sur, Nicaragu; and Cabo San Lucas before disembarking in San Francisco. Taking deposits.
April,6-17, 2021 Lynn and Lidia’s Sicily and Southern Italy tour with Sant’ippolito! Join us as we fly to the Sicilian Capital of Palermo. where we will spend 2 nights exploring the city. There will be an opportunity to take optional tours to Cefalu, Monte Pellegrino, and the goal market. We will then travel to Taormina by way of Agrigento to visit the Valley of the Temples. Once in Taormina we will take a walking tour of the Corso Umbreto and on to the Piazza for a panoramic view of the bay. The next day, explore Taormina at leisure or maybe take an optional trip to Mt. Etna and Savoca, home of the “Godfather”. We will then cross the Straits of Messina and on to Calabria. Here you will have an opportunity to visit the your family villages located outside Cosenza. After a stay in Calabria we head to Matera, Alberabello, and San Giovanni Rotundo to see the shrine of Padre Pio, and then make our way to Rome for our departure. Taking deposits!
Coming soon! May, 2021 Shades of IrelandOne of my favorite trips: Enjoy Dublin,Kilkenny, Waterford, Killarney, Ring of Kerry, Limerick, and Galway. Ride a jaunting car, kiss the Blarney Stone, and visit a family farm. Our last night’s stay is in a castle.
Coming soon! July, 2021 Alaskan Cruise
Coming Soon! August, 2021 Charming French Canada Discover the many charms of the Canadian province of Quebec, from its natural and historic wonders to some of its most luxurious hotels. You’ll spend two nights each in European style grandeur at the Fairmont Le Chateau Frontenac, the regal Fairmont Le Manoir Richelieu in the Charlevoix region, and the incredible Fairmont Le Chateau Montebello. Discover Montréal on a panoramic tour. Learn the tradition of maple syrup making at a local sugar shack. Decide how you want to tour Quebec City: by foot or by coach. Embark on a whale-watching expedition with a naturalist guide. Visit a lavender farm and learn about the production of this fragrant plant. Behold the spectacular Montmorency Falls by cable car – the perfect vantage point to watch the falls thunder into the St. Lawrence. Your French Canadian adventure awaits.
September 10, 2021 Rhine, Moselle, and Blissful Baden-Baden Spend 2 nights in the beautiful spa town of Baden-Baden and then board your ship for a cruise up the Rhine and Moselle rivers. We will visit Strasbourg, Speyer, Frankfurt, Rudesheim, Boppard, Cochem Bernkastel and Trier before returning home from Frankfurt. Taking deposits now!